Return Policy

ZangMart maintains the return policy with great regard as we always think of the happiness of our customers. We have a return policy of within 5 days for inside Dhaka and 7 days (maximum) for outside of Dhaka. The return policy is applicable to the products if they meet certain criteria i.e. If the product is damaged before being received by the customer. If the product was not the item that was ordered. Some faulty items will be accepted up to the manufacturer’s warranty terms. In the case of size or color preference, if you don’t like the item the product can be changed one time for free after you pay the return delivery charge or bring the product to our office. If it’s required to change the product more than one time then an additional charge of 20% of the product value may be applied. However, If the time period is crossed by 5 days inside Dhaka and 7 days outside Dhaka, the item will not be taken back and ZangMart will not be held liable for it. if a product doesn’t match the web site description in this case the product is unused and there is no damage, you can return according to our return and replacement policy. If the customer doesn’t have the money receipt than ZangMart Will refuse to accept the return of the product customers are requested to contact our customer care team as soon as possible for the return of uncalled products.
01894885859
01713048477
or
support@zangmart.com

Refund Policy

ZangMart is always good to offer a full refund but must follow the refund rules provided by the Bangladesh government. ZangMart reserves the right to refused and exchange or refund for the following conditions: If goods are not return in a saleable condition. or are damaged by the customer. Medicines, food, Personalized gifts, or cosmetics products. that have been opened can’t be refunded or exchanged. Full payment or partial payment will be refunded if the product is not in stock or due to product problem or if one of the products is not in stock and the product is not likely to arrive soon, the payment must be refunded. In case of product lien, refund will be decided after ascertaining whether the product is sellable or not.

The refund methods are given bellow.
Payment method
Bkash /Nagad or any kind MFS.
Debit card/ Credit Card
Cash
Refund method
Bkash/ Nagad or any kind of MFS
Debit card/ Credit Card
Cash

Refund Get Back time

If a customer cancels his/her order Refund will be issued within 72 hours from the date of Refund request. Through the same medium who is the payment was made. the payment get way will soon provide a money refund to the customer after checking whether it fulfills the e-commerce rules and laws. Refunds to debit and credit cards may take five to 10 working days for payment to hit your account
statement And if the statement doesn’t show with in this period, please contact your card issuing bank directly or e-mail us at support@zangmart.com mentioning the order number. If any product is damaged or lost by the fault of courier service, but zangmart will pay the reward to the customer. during this time the courier service will be obliged to compensate for the damaged or lost product. customer/ Merchant/ reseller will get financial recompense to the bank account number or the mobile bank account number from which they have paid before. However, if he/ she wants to change the bank account numbers or phone number, he/she will have to provide Full information by e-mail first. ZangMart will take no responsibility for wrong information provided by a customer. if any delay occurs due to any technical arrow by the payment gateway system zangmart will hold no liability for that.

Refund Fee

There will be no fee or charge for the refund. The amount paid by the customer will be refunded. Exchange or warranty policy will apply if the product is handled over to the Courier or if the product is defective for any reason after delivery. if you want to return the product and get a refund, the remaining amount will be deducted after deducting the courier charge and processing fee of tk 120 for orders within Dhaka and tk 220 outside Dhaka + payment settlement fee (Where Applicable).

Discount or offer in case of refund policy

Rocket, Bkash or any MFS visa master card, Amex card if there is any offer and no case back or discount amount is refundable in respect of that order or transition refund. For example if you pay 700 taka for a product of 800 taka on a product offer, or if you get no case back on a payment of 1500tk, no case back or discount will be paid in the case of refund. Only the original amount paid will be refunded.

Exchange / Return policy

The products may be in limited stock for sale at times so return and exchange facilities will only be processed as per our return policy. ZangMart always tries to provide color details of the original image of the product. However, the color or size of the product may vary depending on the user’s device settings, device model, color calibration, etc. In this case, if you wish, you can return the product in a proper condition in accordance with our replacement and warranty policy. ZangMart reserves the right to change the price of the limited stock and change the color without any notification for special reasons. Any type of discount that reduces the price of the product via coupon code, promo code, buy one get one free, free gift offer, various discount offers, cash back offers, signup offers – such all discount offers after the order is successful, there will be no exchange, return and refund.