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FAQ

ORDERING

 

1.1 Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest every time.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

1.2 How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

1.3 How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

1.4 Do you accept telephone orders?

Yes we can do! You can do call us,email or send us a sms to +8801713048477 during the office time 8.30 am to 10 pm.when about telephone order pls.keeping notice the bellow information.

Product id: it’s just below the product title & above the product brand.

 

1.5 I have problems adding items to my shopping cart

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

1.6 How do I pay for my orders?

We accept payments via   all major credit and debit cards such as MasterCard, VISA and American Express, also accept bikash, nagad, rocket, bank account.

1.7 Can I amend change order and cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.if you have wrong placed an order or made mistake while ordering ,please give us a call +8801713048477 Or send us email within shortest possible time.(not later than 01 hours).one of my team members will try to support you .

1.8 I have a discount code, how can I use it?

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

1.9 How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

 

2. Do you accept cash on delivery?

Yes we can do!

We have cash on delivery method where one can make payment often receiving the product. few easy terms and conditions are applied.

 

2.1. How do track my order??

Our customer care as soon as your order has been confirmed and dispatched notice send your email. Alternatively, you can jump into your account to track your order online tracking number.

My order dispatched system?

You can check into your account to track your order. Also my customer care as soon as your order has been confirmed and dispatch notice.

2.2. Security:

Security is our first concern. We value all the customers and visitors our website.

How I will know that zangmart.com hs SSl certificate install??

We do have SSL certificate. Which is one of the top level security provided in the world. If you log into your account you can see https:// that means it has SSL installed on the server and you are safe.

So, enjoy your shopping with us.

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